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Ensuring Justice, Maintaining Professionalism, Protecting the Public
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Complaints and Disciplinary Inquiries

Complaints Against Doctors

How will your complaint be dealt with?

As an investigation of any complaints by us may end up in a public hearing or legal action, there are specified legal procedures which we have to follow strictly in all investigations.

Your complaint will be assessed by the Chairman, and where appropriate, also by the Deputy Chairman of our Preliminary Investigation Committee ("PIC"), who are members or medical assessors of the Medical Council. The Chairman and the Deputy Chairman are medically-qualified members. They will carefully and thoroughly consider your complaint in consultation with a lay member, looking at the following.

  • How serious the matter is.
  • The evidence you have given us.

We take all complaints about doctors very seriously. We never reject a complaint at the screening stage unless both the Chairman and the Deputy Chairman of the PIC have seen it separately and they agree, after consultation with a lay member, that we should take no action. If either one of them thinks we should take the complaint further, we will do so.